Terms of service

Terms of Service

Last Updated: 5 September 2026

Welcome to Prime Picks. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Prime Picks

Prime Picks
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: primepicksspot54@gmail.com
Phone: +44 7512 440660

Prime Picks sells dining chairs and related home furniture products through our online store.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of our website.
Copy, reproduce, or misuse our website content without permission.

We reserve the right to restrict or terminate access where there is a reasonable basis to believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in materials, finishes, or appearance may also occur.

Product dimensions and specifications should be reviewed carefully before placing an order.

4. Prices

All product prices are displayed on our website at the time of purchase.

We reserve the right to change prices, product availability, and promotional offers at any time. Changes will not affect orders that have already been accepted unless required by law.

Where applicable, delivery charges and any other additional costs will be displayed before you complete your purchase.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where permitted by law, including where:

A product is unavailable.
There is an obvious pricing or product description error.
We are unable to fulfil the order.
We reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be completed using the payment methods available at checkout.

Payments may be processed by third-party payment providers. We do not normally store complete payment card details on our own systems.

You confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

7. Delivery

We aim to deliver orders within the estimated delivery timeframe displayed on our website or provided to you at checkout.

Delivery times may vary depending on product availability, destination, courier delays, weather, or circumstances outside our reasonable control.

If there is a significant delay, we will take reasonable steps to keep you informed.

Please ensure that the delivery address and contact information provided at checkout are accurate.

8. Inspection Upon Delivery

We recommend checking your dining chairs promptly after delivery.

If your product arrives damaged, faulty, incorrect, or does not match the order you placed, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the issue together with your order number so that we can investigate and provide an appropriate solution.

Your statutory rights are not affected.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer protection law.

For information about returning products, cancellation rights, refunds, and damaged or faulty items, please refer to our Return & Refund Policy.

Nothing in these Terms limits any statutory rights you may have as a UK consumer.

10. Cancellation Rights

If you are a consumer purchasing products online, you may have statutory cancellation rights under applicable UK consumer law.

Where applicable, you may cancel your order within the relevant statutory cancellation period, subject to any legal exceptions.

Further information about cancellation and returns is provided in our Return & Refund Policy.

11. Faulty or Incorrect Products

If a product is faulty, damaged, incorrect, or not as described, please contact us.

Depending on the circumstances and your legal rights, we may provide a repair, replacement, refund, or another appropriate remedy.

We will not exclude or restrict your statutory rights.

12. Intellectual Property

All content on the Prime Picks website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is owned by or licensed to Prime Picks unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without our prior written permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery companies, hosting providers, analytics services, and other technology providers.

These third parties may have their own terms and privacy policies.

Prime Picks is not responsible for the independent services or policies of third parties, except where applicable law provides otherwise.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms affects your statutory consumer rights or excludes liability for matters that cannot legally be excluded or limited.

Subject to the above, Prime Picks will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

16. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, strikes, government actions, technical failures, or other events outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.