FAQs

Frequently Asked Questions

1. What products does Prime Picks sell?

Prime Picks offers dining chairs and furniture products designed for homes and dining spaces.

2. Where does Prime Picks deliver?

We currently deliver to addresses within the United Kingdom.

Delivery availability may vary depending on the product and delivery location.

3. How long does delivery take?

Orders are normally processed within 1–3 business days.

After dispatch, delivery normally takes approximately 2–5 business days.

Delivery times are estimates and may vary due to courier delays, weather, peak periods, or other circumstances outside our reasonable control.

4. How much does shipping cost?

Any applicable delivery charges are displayed at checkout before you complete your purchase.

If free delivery is available for a particular product or order, this will be shown on the website or at checkout.

5. Can I track my order?

Yes. Where tracking is available, tracking information will be provided after your order has been dispatched.

6. What should I do if my dining chairs arrive damaged?

Please contact us as soon as reasonably possible if your order arrives damaged.

Email primepicksspot54@gmail.com with your order number and photographs showing the damage. We will investigate and work with you to find an appropriate solution.

7. Can I return my order?

Yes. Eligible purchases can generally be returned within 14 days of receiving your order, subject to our Return & Refund Policy and applicable UK consumer law.

Please contact us before returning your product.

8. Who pays for return shipping?

For change-of-mind returns, the customer may be responsible for return shipping costs unless Prime Picks agrees otherwise.

If an item is faulty, damaged on arrival, incorrect, or not as described, Prime Picks will cover reasonable return costs where required by applicable UK law.

9. How will I receive my refund?

Approved refunds are normally issued to the original payment method used for the purchase.

Your bank or payment provider may require additional time to make the funds available.

10. Can I cancel my order?

If you are a consumer purchasing online, you may have statutory cancellation rights under applicable UK consumer law.

If you need to cancel an order, contact us as soon as possible at primepicksspot54@gmail.com and provide your order number.

11. What if I receive the wrong product?

If you receive an incorrect product, please contact us promptly with your order number and details of the issue.

We will investigate and take appropriate steps to resolve the problem.

12. How can I contact Prime Picks?

You can contact us by email or phone:

Prime Picks
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: primepicksspot54@gmail.com
Phone: +44 7512 440660

13. How can I contact Prime Picks about an existing order?

Please email primepicksspot54@gmail.com and include your order number, name, and details of your enquiry. This helps us locate your order and assist you more efficiently.