Refund policy

Return & Refund Policy

Last Updated: 5 September 2026

At Prime Picks, we want you to be happy with your purchase. If you are not completely satisfied with your dining chairs, you may be able to return them in accordance with the terms below.

1. Returns

You may request a return within 14 days of receiving your order, subject to the terms of this policy and applicable UK consumer law.

To be eligible for a return:

Dining chairs should be unused and in their original condition.
Products should be returned with their original packaging where reasonably possible.
Items must not have been damaged, modified, or used beyond reasonable inspection.
You must provide your order number and purchase details when requesting a return.

If an item has been used, assembled, damaged, or returned in a condition that reduces its value, we may make a reasonable deduction from the refund where permitted by applicable UK law.

2. How to Request a Return

Please contact us before returning any product.

Email: primepicksspot54@gmail.com
Phone: +44 7512 440670

Please provide:

Your full name
Order number
Date of purchase
Product you wish to return
Reason for the return
Photographs if the item is damaged or faulty

Our customer service team will provide the appropriate return instructions.

3. Return Shipping Costs

For eligible returns due to a change of mind, the customer may be responsible for the cost of returning the product unless Prime Picks agrees otherwise.

For products that are faulty, damaged on arrival, incorrect, or not as described, Prime Picks will cover reasonable return costs where required by applicable UK law.

As dining chairs can be bulky items, the return method and cost may vary depending on the product. We will provide the relevant return arrangements when you contact us.

4. Damaged or Faulty Products

Please inspect your dining chairs when they are delivered.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as reasonably possible.

Send details of the issue, your order number, and photographs where appropriate to:

primepicksspot54@gmail.com

Depending on the circumstances and your legal rights, we may offer a replacement, repair, partial refund, or full refund.

5. Refunds

Once your returned product has been received and inspected, we will confirm whether your return is eligible for a refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

Where a refund is due, Prime Picks will process it without undue delay and in accordance with applicable UK consumer law.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

6. Cancellation Rights

If you are a consumer purchasing online, you may have a statutory right to cancel your order within 14 days after receiving the goods, subject to applicable UK law and any applicable exceptions.

If you exercise a statutory cancellation right, the goods should be handled with reasonable care. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by law.

7. Non-Returnable Situations

A return may not be accepted where a product has been:

Used beyond reasonable inspection;
Assembled or significantly altered;
Damaged through improper use or handling after delivery;
Returned in a condition that has caused a reduction in value.

Nothing in this policy affects your statutory rights under UK consumer law.

8. Refund Issues

If you believe you are entitled to a refund but have not received it within the applicable timeframe, please contact us so that we can investigate the payment status.