Shipping policy

Shipping Policy

Last Updated: 5 September 2026

At Prime Picks, we aim to provide a reliable and straightforward delivery service for all orders placed through our online store.

1. Delivery Area

We currently deliver products to addresses within the United Kingdom.

Delivery availability may vary depending on the product and delivery location. Any delivery restrictions will be communicated before or after your order where applicable.

2. Processing Times

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

Processing times may be longer during busy periods, promotional events, or where a product requires additional preparation.

3. Delivery Times

Once your order has been dispatched, delivery will normally take approximately 2–5 business days.

The estimated delivery timeframe is provided as a guide and may vary due to courier delays, weather conditions, peak periods, or circumstances outside our reasonable control.

For larger or bulky dining-chair orders, delivery arrangements may vary depending on the product and courier service.

4. Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

Where free delivery is offered, the applicable products and delivery areas will be identified on the website or at checkout.

5. Delivery Address

Please ensure that your delivery address, postcode, email address, and telephone number are correct when placing your order.

Prime Picks cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible.

6. Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

You can use the tracking information supplied by the relevant delivery provider to monitor your shipment.

7. Missed Deliveries

If nobody is available to receive the order, the delivery provider may leave instructions for arranging another delivery or collection.

For larger dining-chair deliveries, the courier may contact you to arrange or confirm delivery.

Please follow the instructions provided by the delivery provider to avoid unnecessary delays.

8. Damaged Deliveries

We recommend checking your dining chairs and packaging when your order arrives.

If your product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the damage
Photographs of the product and packaging
Your contact details

We will investigate the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy in accordance with your statutory rights.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

We will investigate the issue and take appropriate steps to resolve it.

10. Delivery Delays

Although we aim to meet the estimated delivery times, delays can occasionally occur.

Possible causes include:

Courier delays
Severe weather
Public holidays
High order volumes
Transport disruption
Circumstances outside our reasonable control

If we become aware of a significant delivery delay, we will take reasonable steps to provide relevant information and assist you.

11. Delivery Problems

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the shipment with the relevant delivery provider.

Email: primepicksspot54@gmail.com
Phone: +44 7512 440660

Please include your order number when contacting us about a delivery issue.